Consult A Doctor™ FAQs

Q. What is Consult A Doctor™?
A. Consult A Doctor™ offers 24/7 access to its nationwide cross-coverage network of U.S. licensed physicians for telephone and secure e-mail medical consultations. Physicians discuss symptoms, recommend treatment options, diagnose many common conditions, and prescribe medication when appropriate.

Q. What type of conditions can be treated by a telephone consultation with a physician?
A. Consult A Doctor™ provides access to physicians for the treatment of non-emergency, acute, short-term conditions involving routine primary care. Specific examples include cold and flu, upper respiratory infections, upset stomach, sinusitis, and many other every day ailments.

Q. How do I request a consultation?
A. After enrolling, you can access our physicians either by visiting the website and logging into your account or simply by calling the toll-free number.

Q. What are the different types of consultation services offered?

A. There are two different types of service: Informational Consultations (by telephone or e-mail) and Diagnostic Consultations (only by telephone).

Informational Consultations: (On Call and E-Consult) Convenient, 24/7 telephone or e-mail access to physicians for general advice and recommendations regarding routine medical conditions.

Diagnostic Consultations: (Priority and By Appointment) Comprehensive telephone medical consultation, often resulting in diagnosis and specific treatment recommendations. Medication may be prescribed if appropriate. Priority consultations occur within 3 hours.

Q. Is there a minimum age requirement?

A. Yes. Excluding dependants, the primary member/account holder must be 18 years of age or older. A parent or guardian may conduct a consultation on behalf of an underage dependant as long as they are listed on the account.

Q. Can I get the consultation information to my doctor?

A. Consult A Doctor™ provides its members with a FREE Personal Health Record (PHR). You can access your record by accessing the personal health manager on the web site or by contacting member services.

Here are some reasons individuals utilize Consult A Doctor’s™ service:

24/7 access to physicians
After-hours or on weekends and holidays, when your primary care physician is unavailable
Require medical advice and care, without the inconvenience of time off work
Need prescription medication for a common malady or a refill
While traveling or on-the-go

Order now! Call customer service representative at 1.866.569.6311 for more information.

Disclosure: This is not insurance.

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Disclosures:

This plan is NOT insurance.

This plan provides discounts at certain healthcare providers for medical services.This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization.

This discount card program contains a 30 day cancellation period.

FL, LA, ND, OK, SC, SD and TX residents: Member shall receive a full refund of membership fees, excluding registration fee, if membership is canceled within the first 30 days after the effective date. AR and TN residents: A refund of all fees will be issued if membership is canceled within the first 30 days. MD Residents: The membership fee and one-time registration fee (minus $5.00) will be refunded if canceled within the first 30 days and upon return of the discount card.

Discount Medical Plan Organization: New Benefits, Ltd. 14240 Proton Rd. Dallas, TX 75244, 866.569.6311. Participating providers may be found at www.locateproviders.com.The range of discounts for medical or ancillary services provided under the plan will vary depending on the type of provider and medical or ancillary service received. The discount medical card program makes available, before purchase and upon request, a list of program providers, including the name, city, state, and specialty of each program provider located in the cardholder’s service area.

*According to the Aetna Enterprise Provider Database as of October 1, 2008.
**Actual costs and savings vary by provider and geographical area.
***Dental and vision benefits are not available to VT residents.

The discount is only available at participating pharmacies.
Pharmacy discounts are not insurance and are not intended to substitute for insurance.

TelaDoc^TM Disclaimers:

TelaDoc does not replace the primary care physician. TelaDoc is not available in Oklahoma. TelaDoc is available to members 10 years of age and older. TelaDoc does not guarantee that a prescription will be written and operates subject to state regulations. TelaDoc does not prescribe DEA controlled substances. TelaDoc physicians reserve the right to deny care for potential misuse of services. All rights reserved © TelaDoc, Inc. 2009.

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