Did you know that 80% of all dental appointments made are scheduled by females? So what should you look for when deciding on a new dentist?
Your initial phone contact with the office should be very positive. The receptionist should be pleasant and focused on you and your needs. She should be willing and able to answer most of your initial questions and get you in for your first appointment in just a few days. You should feel comfortable asking about office policies, insurance, the Doctor and other questions important to you. Remember, the receptionist’s manner often reflects the way the office runs.
The office hours should be convenient for you and your family and the location is important, but a good dentist is worth the drive!
If you are not having any discomfort or problems, schedule a cleaning appointment and use this time to check out the staff, doctor and office. Ask yourself the following questions:
- Are you greeted by a caring staff?
- Does the doctor see you on your first appointment?
- Is the office clean and organized?
- Are digital (filmless) x-rays used? These greatly reduce radiation and improve diagnosis.
- Are questions about your care welcomed? If not – think twice!
- Do you feel a level of confidence and trust in both the skills and ethics of the office? You should have no doubts about making this your dental home for your family.
- Was your time valued by being seen on time? If the office was late with you did they inform you about running behind ASAP and did the Doctor offer his apologies?
- How are after-hour emergencies are handled? Is this acceptable for you?
- Were financial matters handled discreetly and accurately? Do they offer financial payment plans?
- Was they hygienist careful? Did she hurt you?
- Does the office have a website to provide further information about their services?
There are other criteria to select a good dentist but if you get most of these right, then you have a winner!
If you have questions and would like to speak to a customer service representative, please call us at 1.866.569.6311.